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觀點1：餐飲部服務員一個要有服務意識~~外語能力~~個人處理突發處理能力
營銷部主要推銷酒店提供的服務包括客房會議宴會餐飲等等; 觀點2：以下是餐飲部服務員和銷售部主任的工作描述，供您參考！

餐飲部服務員
JOB DESCRIPTION
JOB TITLE : RESTAURANT WAITER/WAITRESS-REVOLVING
職務餐廳服務員-旋轉餐廳
DEPARTMENT : F&B SERVICE
部門餐飲服務
JOB CODE : RR 6
代碼
REPORT TO : RESTAURANT CAPTAIN
上級主管餐廳領班

GENERAL MISSION 職責概述
Responsible for serving food and beverages in restaurant efficiently and in a most courteous manner.
負責餐廳內酒水和飯菜服務的高效性，并保持禮貌熱情的對客服務態度。
Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies.
根據飯店的規章制度來完成本職工作。

RESPONSIBILITIES AND MEANS 責任和方法
Performs any other duties as may be assigned by your superior.
負責執行上級分配的其它工作。

TECHNICAL RESPONSIBILITIES 技術職責
Suggests food and beverages ~ to be well versed with the menu, method of preparation and accompaniments.
要熟知菜單、食品配方及其它方面的知識，以便向客人推薦各種食品及飲料。
Cleans and polishes Glassware, China ware, hollowware and flatware.
清潔并擦亮所有器皿。
Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation.
保持工作場地及餐具室內物品的齊全、干凈、整潔。
Replenishes supply of linen and other Operating equipment.
添加所需的布品及操作設備。
Obtains requested items from the storeroom.
從倉庫內領取物品。
Keeps general appearance and maintenance of Restaurant working areas.
保持餐廳工作場地的干凈、完好、整潔。
Follows correct sequence of service outlined in the Standard Operating Manual.
根據標準的手冊來完成服務工作。
Sets up tables in accordance with Restaurant policy.
根據餐廳的規定來擺放餐桌。
Cleans and removes dishes from the table after service is completed.
結束服務后，要清理所有的飯菜，并清潔桌面。
Transports soiled dishes from dining room to kitchen and depositing them in proper placing at the Steward area.
把餐廳內用過的飯菜送往廚房內管事工的工作場地。
Cleans all spillage during mealtime and at closing.
用餐期間及結束用餐時清理所有的臟物。
Maintains excellent grooming standard at all times.
始終保持良好的儀容儀表。

HUMAN RESPONSIBILITIES人事職責
Attends all training sessions as scheduled.
按照安排參加所有的培訓課程。

RELATIONS 工作關系
Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.
建立良好的人事關系，在工作中樹立良好的工作形象，給飯店的客人、客戶、部門經理和員工以專業化及熱情服務的美好印象。

REPLACEMENT AND TEMPORARY MISSION 替代和臨時責任
May be assigned to perform duties in other F&B outlets when needed.
如果需要，負責送餐部及餐飲部其它部門的一些工作。

銷售主任
JOB DESCRIPTION
JOB TITLE : SALES EXECUTIVE
職務銷售主任
DIVISION : SALES & MARKETING
部門市場營銷部
JOB CODE : S&M05
代碼
REPORTS TO : DIRECTOR OF SALES AND MARKETING
上級主管銷售副總監

GENERAL MISSION 職責概述
The Sales Executive's mission is to primarily promote the hotel and where possible, hotels belonging to the chain in his/her area/region. This position is accountable for booking individual and/or group business on an established base of the top producing key accounts and for managing / converting high potential key prospects.
銷售主任的任務主要是在本地區推廣飯店。主要負責已簽約的重要個人或團體的預定，以及發展有潛力的客戶。

RESPONSIBILITIES & MEANS責任和方法
The Sales Executive performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by the Director of Sales and Marketing through the Sales Manager.
遵循集團和下屬酒店所列的各項規定及本酒店的規章制度，在銷售總監具體指導下，履行自己的職責。

ADMINISTRATIVE RESPONSIBILITIES行政職責
Assist in drawing up the marketing plan annually with the Director of Sales and Marketing (including section on Corporate Accounts).
協助銷售總監制定年度計劃。（包括公司客戶部分的報告）

Keeps a record on former, existing, potential clients and a profile of each of them.
妥善保存有關以前、現有及具有潛力客戶的資料和檔案。
Organizes regular visits in accordance to a predetermined plan.
按計劃定期組織銷售拜訪。
Prepares a tentative monthly schedule to record all sales and other related activities for the preceding month.
每月制定臨時時間表，用以記錄上月所有的銷售活動或其它相關活動。
Presents a summary of his/her visits to the Director of Sales and Marketing on a weekly basis (Weekly Sales Plan) prior and after the week is completed.
以周銷售計劃為基礎，每周前或每周后向銷售總監提交一份有關銷售拜訪概況的報告。
Ensures that all new clients have no negative credit references.
確保所有新客戶均無沒有信用的記錄。
Records all daily sales.
每天記錄所有的銷售活動。
Records the statistics of his/her sales accounts.
記錄自己客戶的統計數據。
Submits production reports on his/her list of accounts on a monthly basis.
每月提交客戶客房使用量的總結報告。

TECHNICAL RESPONSIBILITIES 技術職責
The Sales Executive is familiar with the operation and application of the hotel's computer / data processing system.
熟悉飯店電腦及數據系統的運作和應用程序。

COMMERCIAL RESPONSIBILITIES商業職責
Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, Banqueting etc.).
注意飯店尤其是主要部門的運作。（前廳部、客房部、餐飲部、宴會廳等）
Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need be).
密切關注涉及競爭的事宜。（位置、常規價格、服務－偶然或經常需要的）
Promotes the hotel as often as possible through entertaining, conducting, site inspections, presentations etc. of the hotel.
通過經常宴請、參觀、展示等，推銷飯店。

SALES RESPONSIBILITIES銷售職責
Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.
拜訪以前、現有的和有潛力的客戶尤其是商業客戶，與其保持聯系。
Determines and recommends prospective customers by analyzing historical and other statistical information, participation in conducting customer interviews, and preparing customer call analysis reports.
通過分析歷史或數據信息，參與客戶會面和準備客戶拜訪分析報告，判斷和推薦有潛力的客戶。
Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
明確客戶需求，確定客戶的需要得到了滿足。
Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
提供售后服務，特別要確保所有客戶投訴都已被認真受理，在必要時與有關部門進行研究。
Receives in the hotel any important guests whom he has approached.
在飯店接待重要客戶。
Negotiates prices with the clients.
與客戶商討價格。
Confirms verbal proposals in writing.
將口頭建議以書面形式確認。
Ensures that all complaints are reviewed, investigated and follow-up action is initiated.
確保所有投訴都已經過認真調查，并采取了補救措施。
Solicit group, individual, banquet and other function business directly and jointly with other through the preparation and executive of action plans.
通過執行計劃，直接或與他人合作，爭取團體、個人、宴會和其它業務。

PUBLIC RELATIONS RESPONSIBILITIES 公共關系職責
At all times to promote a positive image of the hotel in all forms of contact.
在各種形式的社交活動中提高飯店的正面形象。
To develop & foster close and positive rapport with the public, guests, clients and members of the trade.
鼓勵和發展同公眾、旅客、客戶以及商界人士之間的積極緊密的關系。
The Sales Executive maintains and ensures the smooth running operation of all his/her accounts within the Commercial Section.
保證所有客戶在商業范圍內業務運作順利。

EXTERNAL LIAISONS 外部聯絡
The Sales Executive maintains a close working rapport with professional people, the press, media, staff, clients/guests and companies who are potential existing and current supporters of the hotel.
與專業人事、新聞媒體、客戶和對飯店有幫助存在潛力的公司保持緊密的工作關系。

REPLACEMENT AND TEMPORARY MISSION 替代和臨時責任
In his or her absence, the Sales Executive may be replaced first by an Assistant Sales Manager appointed by the Director of Sales or another Sales Executive.
銷售主任缺席時，由銷售總監或其他銷主任任命一名銷售副經理代行職責。
The Sales Executive may be called upon the undertake:
銷售主任可能承擔以下責任：
Activities outside his/her own area and to publicize hotels other than his/her own for specific projects and/or programs.
在其職責范圍外為其他酒店作特別項目的宣傳。
To assist another Director of Sales in the opening or general sales effort of any other of the chain's hotels.
為同集團下的其他酒店銷售總監在開業或日后日常操作中提供信息和幫助。

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